Jeye9 Privacy Policy – Your data, your control

Scope & Applicability

Jeye9 is a trusted online gaming platform in Bangladesh. We believe your personal data belongs to you — which is why this privacy policy is designed to give you full transparency into how jeye9 collects, uses, and protects your information.

This privacy policy applies to all users of the jeye9.pro website and mobile application. By creating an account or using the platform, you agree to this privacy policy. If you have any objections, please contact our support team before you begin using the platform.

What Information We Collect

Jeye9 collects only the information that is necessary. We never ask for excessive or irrelevant data. Below is a detailed breakdown of the information we collect:

We never collect your full bank card number, PIN, or online banking password. Under jeye9's privacy policy, all payment gateway transactions are handled directly through secure channels.

How Data Is Used

Jeye9 uses your information only for specific, legitimate purposes. We never sell your data or share it for unnecessary reasons. Here is how your information is used:

• Account Management: For registration, login, password recovery, and account verification.
• Payment Processing: To process deposits and withdrawals securely and to prevent fraud.
• Security Assurance: To detect suspicious activity and keep accounts secure.
• Service Improvement: To analyse user experience and improve the platform.
• Legal Obligations: To provide information to government regulatory authorities when required.
• Customer Support: To resolve your questions and complaints promptly.
• Personalised Offers: To show you relevant promotions and bonuses based on your preferences.

Who Data Is Shared With

Jeye9 does not transfer your personal information to third parties for any commercial purpose. However, limited data may be shared in the specific circumstances outlined below:

• Payment Processors: Mobile Banking, Nagad, Rocket, or bank card gateway — only the information needed to complete the transaction.
• Game Software Providers: Licensed game studios analyse gameplay data, but no personally identifiable information is shared.
• Law Enforcement Agencies: Information may be disclosed upon a valid court order or lawful request from a government authority.
• Fraud Prevention Services: Third-party security tools are used to verify suspicious activity.

In all of the above cases, only the minimum necessary information is shared, and third parties are required to comply with our privacy standards.

Data Protection Methods

Jeye9 uses the latest technology to keep your data secure. Our security infrastructure meets the standards of the leading online platforms in Bangladesh:

• All data transmissions are secured with 256-bit SSL encryption.
• Passwords are never stored directly — only kept in hashed form.
• Accounts are automatically locked upon detection of suspicious login attempts.
• Server data undergoes regular backups and security audits.
• Staff access to data is limited to the minimum required (Least Privilege Principle).

Cookies & Tracking Technologies

Jeye9 uses cookies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience. The types of cookies we use:

• Essential Cookies: To maintain login sessions and security — these cannot be disabled.
• Functional Cookies: To remember language preferences and theme settings.
• Analytics Cookies: To understand which pages are used most (anonymous data).

You can delete cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may cause some features to stop working correctly.

Your Rights

Under jeye9's privacy policy, you have the following rights regarding your personal information:

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

How Long Data Is Retained

Jeye9 retains your information only for as long as necessary. Data that is no longer needed is deleted after the designated period:

• Account Information: For the duration of active account and 5 years after closure (as required by law).
• Transaction Records: Up to 7 years (in accordance with financial regulatory requirements).
• Gaming Logs: 2 years, or 1 year after account closure.
• Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 12 months.
• Support Conversations: 2 years after last contact.

Protection of Minors' Data

Jeye9 strictly prohibits account creation or data collection for anyone under 18. We verify age at registration and may request KYC documents in any case that raises concern.

If a minor's data is collected inadvertently and we identify it — or a guardian notifies us — the account will be immediately closed and all data permanently deleted.

Contact & Complaints

For any questions, requests, or complaints regarding our privacy policy, you can reach our dedicated privacy team. We typically respond within 48 hours:

• Email: [email protected]
• Live Chat: Available 24/7 at jeye9.pro
• Response Time: Usually within 48 hours

Once a complaint is submitted, we will investigate the matter and notify you of the outcome in writing. jeye9 follows a zero-tolerance policy regarding any breach of its privacy standards.